Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@rubicurelight.com. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@rubicurelight.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
One-Year Warranty or Extended Two-Years Warranty (additionally purchased) applies.
Rubicure™ carries a one-year or two-years warranty for the original purchaser against any technical defects. Warranty coverage applies to the original owner and to the original product only and is not transferable.
Rubicure™ warrants that the device shall be free from defects in material and workmanship for one or two years from the date of purchase when the device is used and maintained according to the requirements outlined in the User Manual.
If your device stops functioning or working as intended during the one-year or two-years warranty period, please contact info@rubicurelight.com and one of our customer service team members will work with you to understand the issue and give you instructions on how to get your Rubicure™ RED LIGHT THERAPY replaced, free of charge.
This warranty does not cover normal wear of the device and does not apply to any device that has been tampered with or damaged due to misuse, abuse, or negligent handling.
Specific Warranty Policy:
✓1-Year or 2-Years defects liability period
✓Return postage should be born by customers.
✓The-less-than-three-light-broke-situation doesn’t affect usage and is not covered.
✓ We are not responsible for any mechanical damage caused by a user and it is not covered by a warranty.
✓ Keep the original outer package for a successful return.
OUR RETURN POLICY LASTS 30 DAYS.
✓ If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
✓ To be eligible for a return, your item must be unused and in the same condition that you received it.
✓ It must also be in the original packaging.
✓ To complete your return, we require a receipt or proof of purchase.
✓ Send to PROVIDED by our customer service address ONLY.
REFUNDS (IF APPLICABLE)
✓ Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
✓ We will also notify you of the approval or rejection of your refund.
✓ If your refund is approved, a credit to the full value of the product purchased less $10% processing fee will be applied to your account. No refund on postage will be given.
✓ Shipping costs are non-refundable. You will be responsible for paying for your own shipping costs for returning your item. If you receive a refund, the cost of return shipping will be deducted from your refund.
✓ If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance to make sure the item will be safely delivered to us. We don’t guarantee that we will receive your returned item, or take any responsibility for the post office losing your returned shipment.
Contact Us
For all other questions or customer care needs, please email: info@rubicurelight.com